Question 1

What is a terrarium and how does it work?

Accepted Answer

A terrarium is a mini garden inside glass. In closed terrariums, moisture recycles—plants release vapour that condenses and returns to the soil—creating a low-maintenance ecosystem. Open terrariums suit arid plants that prefer airflow. Learn more at /pages/terrarium-care.

Question 2

What’s the difference between closed and open terrariums?

Accepted Answer

Closed terrariums are humid and suit moss, ferns and Fittonia; open terrariums are drier with better airflow for succulents or decorative foliage. Compare styles at /collections/terrariums.

Question 3

Which plants grow best in a closed terrarium?

Accepted Answer

Moisture-loving, low-light plants such as Fittonia (nerve plant), ferns, mosses, peperomia and pilea thrive in closed terrariums. Avoid succulents and cacti in sealed glass. See suitable plants at /collections/mini-plants.

Question 4

Do terrariums need sunlight?

Accepted Answer

Bright, indirect light is best. Avoid direct sun which can overheat glass. For darker rooms, use a low-intensity LED grow light on a timer. Tips at /pages/terrarium-care.

Question 5

How often should I water a closed terrarium?

Accepted Answer

Rarely. If the glass stays fogged, it’s too wet—vent for a few hours. If leaves droop and there’s no morning condensation, add a small amount of water with a mister. See /pages/terrarium-care.

Question 6

Why is my terrarium fogging up?

Accepted Answer

Condensation is normal after watering or temperature changes. Persistent fog means excess moisture: vent briefly, wipe glass and move to slightly cooler, indirect light.

Question 7

My Fittonia is wilting—what should I do?

Accepted Answer

Fittonia often droops when dry or overheated. Lightly mist the soil and move to bright indirect light; it usually perks up within hours. Avoid direct sun.

Question 8

How do I stop mould (white fuzz) in my terrarium?

Accepted Answer

Vent the lid, reduce watering and remove decaying leaves. Increase airflow around the vessel and maintain indirect light. Persistent fuzz indicates excess moisture.

Question 9

Can you build a custom terrarium?

Accepted Answer

Yes—choose vessel, planting style and gift note. Typical lead time is 2–5 business days. Request at /pages/custom-terrariums.

Question 10

Do you offer gift wrapping and a message card?

Accepted Answer

Yes—add gift wrap and a handwritten note at checkout. Prices are never included in the box for gifts. See /pages/gifting.

Question 11

Are digital gift cards available for last-minute gifts?

Accepted Answer

Yes—instant email delivery. Perfect for Christmas Eve and birthdays. Buy at /products/gift-card.

Question 12

Where do you deliver terrariums in Australia?

Accepted Answer

We deliver ready-made terrariums to eligible postcodes (shown at checkout). Accessories ship Australia-wide. Live plant kits/soil blends cannot be sent to WA, TAS or NT due to biosecurity. Details at /pages/shipping.

Question 13

Do you ship live plant kits and soil blends to every state?

Accepted Answer

No—due to biosecurity, we do not ship restricted live plant or soil products to WA, TAS or NT. Accessories ship nationwide. See /pages/shipping.

Question 14

What are Christmas shipping cut-offs?

Accepted Answer

Cut-offs vary by carrier each season. As a guide: Standard mid-December; Express a few days later; Digital gift cards are instant. Current dates are on /pages/shipping.

Question 15

How are terrariums packaged for safe delivery?

Accepted Answer

We use snug inserts, breathable wraps and fragile handling. If damaged on arrival, email helpme@planthomewares.com.au with photos within 12 hours so we can help. Policy at /pages/returns.

Question 16

What’s your returns policy?

Accepted Answer

Non-custom items can be returned in original condition within 30 days (excludes sale items). For damages, email with photos within 12 hours of delivery. Full policy: /pages/returns.

Question 17

Do you have a rewards program?

Accepted Answer

Yes—The Greenhouse Circle earns points on purchases and unlocks perks like early access and gifts. Join at /pages/greenhouse-circle.

Question 18

Can I book a plant care consult or styling session?

Accepted Answer

Yes—virtual or on-site consults to diagnose issues, plan light zones or style shelves. Book at /pages/plant-coach.

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